AN INFORMAL LETTER

7 Major Street

New York

B5 July 2016

Airline, “Ocean Air”

26 Linton

Leeds L92 9HJ

Dear Madam,

I am writing to complain about my flight to Florida. I am extremely angry about it.

I have a few specific complaints.

Firstly, I would like to know why the flight boarding was late. You also said that the seats were wide and comfortable, but it they didn't.

In addition, they assured well-trained and friendly staff, but they weren't very nice.

Moreover they had promised a good choice of food but I am vegetarian and they didn't have any vegetarian food.

Finally, I also complain about the entertainment. I expected some films newspapers and magazines during the flight.

I look forward to hearing from you as soon as possible.

Yours faithfully,

Júlia Vila